Orders must be placed before 4:00pm for delivery the following day. Same day delivery is considered Rush delivery and will be charged as such. If you have any special instructions you can enter that information in the text box on the shipping page.
Gift prices do not include delivery or applicable taxes. Charges are as follows:
City of Calgary city limits - Included
City of Calgary Rush Service - $5.00
PLEASE INCLUDE A PHONE NUMBER AND A POSTAL CODE FOR YOUR RECIPIENT ADDRESS.
If this information is not provided it may cause delays in service and there may be additional charges to search for missing information. Phone numbers are often required to enter apartment buildings.
Surrounding city acreages, rural districts, hamlets and villages:
Orders must be placed allowing 3 days to organize shipping or delivery outside the city limits. Deliveries will be made by UPS, Purolator, Canpar or Canada Post. We charge a flat rate of $5.
PLEASE READ THE DELIVERY SCHEDULE AND OUT OF TOWN INFORMATION BELOW.
Please note: We can deliver to PO boxes via Canada Post
This will cost a flat rate of $5 within AB and $15 across Canada, have questions, send us an email at: email@example.com or call us at 403-279-2102.
Hospital Delivery Information:
Couriers will take the gift directly to the Unit Nurses Station or if allowed to the patients room. Due to Covid-19 these practices could be disrupted. All deliveries to hospitals need to have the unit number for the patient. Couriers will not inquire at Patient Location Desk on your behalf without charging for their time as there can be line-ups. Please ensure that the patient will still be there when the gift arrives.
When delivering to private residences, we will assume that you wish us to leave the gift at the front door if no one is there to accept the delivery. If there is a better place than the front door to leave the gift when no one is home, please let us know. If you do not want gifts left when no one is home please advise us and we will instruct the courier that you require a signature for the delivery. Couriers do not call before attempting a delivery. A $10.50 delivery fee may be applied if we need to attempt delivery more than once.
Residential condos or apartments that do not have their own outside street level entrance MUST have a phone number of the gift recipient. Deliveries cannot be left in apartment or condo hallways or front entrances due to theft. Please provide security access codes for apartments that have an intercom system or gated residences. If this information is not provided and a delivery attempt is made and cannot be completed due to insufficient address information, a second delivery attempt will be made once we find out all the address information but please note that further delivery fee of $10.50 will apply.
Office or Business:
Deliveries should have the company name along with the recipient's name & phone number in the delivery information to aid in finding the business for the courier. If this is not provided and the courier has to try different departments, different floors, mail rooms etc, further delivery fees will apply. Couriers do not call before attempting a delivery.
Telephone numbers for the recipient are essential when delivery problems arise & we will make every attempt at solving them on your behalf to ensure your delivery arrives safely & on time.
Calgary Orders will be delivered within 24 hours or less from the time of pick-up by our courier. Delivery only during regular business hours, Monday - Friday. Please allow enough time when ordering to ensure your gift will arrive at your intended time.
Outside City of Calgary city limits Delivery:
UPS, Purolator, Canpar, or Canada Post ground service will be used for all shipments. Please include the recipients phone number so that if there is a delivery issue such as they have moved or the address is wrong we can contact them. If you do not include the phone number, the courier has no choice but to return the package to us. This will result in you being charged for the return delivery back to us. Sometimes it takes these courier services a week or more to return the gift back to us. You will then be contacted and asked what to do with the gift. For incorrect delivery addresses, these couriers send us an extra charge and therefore, we have to pass this on so please take care to provide correct information.
Alberta: One to two business days.
B.C. - Sask.: Two to four business days
Man., Ont., Que., N.W.T.: Four to six business days.
Eastern Provinces: Six to eight business days.
(This schedule may change due to weather conditions or peak seasons)
Europe: Due to FDA regulations, we no longer offer delivery outside of Canada.
USA: Due to FDA regulations, we no longer offer delivery outside of Canada.
Christmas Holiday Delivery: Place your orders as early as possible. Please call or email for holiday delivery information.
Note: Glass is not insurable against breakage with transport companies. We will package all orders properly to insure safe shipping but cannot guarantee against glass breakage.