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Shipping Policy and Delivery Information

Orders must be placed before 4:00pm for delivery the following day. Same day delivery is considered Rush delivery and will be charged as such. If you have any special instructions you can enter that information in the text box on the shipping page. 

Gift prices do not include delivery or applicable taxes. Charges are as follows:

City of Calgary city limits - $15.00
City of Calgary Rush Service - $20.00

PLEASE INCLUDE A PHONE NUMBER AND A POSTAL CODE FOR YOUR RECIPIENT ADDRESS.
If this information is not provided it may cause delays in service and there may be additional charges to search for missing information. Phone numbers are often required to enter apartment buildings.

Surrounding city acreages, rural districts, hamlets and villages:

Orders must be placed before 4:00pm for delivery the following day. Deliveries will be made by UPS, Purolator or Canpar. Cost is dependent on the size and weight of the shipping box that the gift has to be packaged in.  It usually ranges between $23.00 - $28.00

PLEASE READ THE DELIVERY SCHEDULE AND OUT OF TOWN INFORMATION BELOW.


Please note: we cannot deliver to Postal Box numbers

If you need more clarification on what the delivery costs will be, we are happy to help. Send us an email at: info@abasketcase.ca or call us at 403-279-2102.

Hospital Delivery Information:

Couriers will take the gift directly to the Unit Nurses Station or if allowed to the patients room. Due to Covid-19 these practices could be disrupted.  All deliveries to hospitals need to have the unit number for the patient. Couriers will not inquire at Patient Location Desk on your behalf without charging for their time as there can be line-ups. Please ensure that the patient will still be there when the gift arrives. If the patient has checked out and a second delivery is made to a different location, a second delivery fee will charged.

Residential Deliveries:

When delivering to private residences, we will assume that you wish us to leave the gift at the front door if no one is there to accept the delivery. If there is a better place than the front door to leave the gift when no one is home, please let us know. If you do not want this to happen please advise us and we will instruct the courier that you require a signature for the delivery. Couriers do not call before attempting a delivery.

Residential condos or apartments that do not have their own outside street level entrance MUST have a phone number of the gift recipient. Deliveries cannot be left in apartment or condo hallways or front entrances due to theft. Please provide security access codes for apartments that have an intercom system or gated residences. If this information is not provided and a delivery attempt is made and cannot be completed due to insufficient address information, a second delivery attempt will be made once we find out all the address information but please note that further delivery fees will apply.

Office or Business:

Deliveries should have the company name along with the recipient's name & phone number in the delivery information to aid in finding the business for the courier. If this is not provided and the courier has to try different departments, different floors, mail rooms etc, further delivery fees will apply.  Couriers do not call before attempting a delivery.

Telephone numbers for the recipient are essential when delivery problems arise & we will make every attempt at solving them on your behalf to ensure your delivery arrives safely & on time.


DELIVERY SCHEDULE

Calgary Orders will be delivered within 24 hours or less from the time of pick-up by our courier.  Delivery only during regular business hours, Monday - Friday. Please allow enough time when ordering to ensure your gift will arrive at your intended time.

Outside City of Calgary city limits Delivery:

UPS, Purolator or Canpar ground service will be used for all shipments. Please include the recipients phone number so that if there is a delivery issue such as they have moved or the address is wrong we can contact them. If you do not include the phone number, the courier has no choice but to return the package to us. This will result in you being charged for the return delivery back to us. Sometimes it takes these courier services a week or more to return the gift back to us. You will then be contacted and asked what to do with the gift. For incorrect delivery addresses, these couriers send us an extra charge and therefore, we have to pass this on so please take care to provide correct information.

Alberta: One to two business days.

B.C. - Sask.: Two to four business days

Man., Ont., Que., N.W.T.: Four to six business days.

Eastern Provinces: Six to eight business days.

U.S.A.: Five to 10 business days.

(This schedule may change due to weather conditions or peak seasons)

Europe: Due to FDA regulations, we no longer offer delivery outside of Canada or United States.

Christmas Holiday Delivery: Place your orders as early as possible. Please call or email for holiday delivery information.

Next Business Day UPS Express Air: Available to most major centers. Orders must be placed by 10:00 AM for next day service. For pricing information please call or email


Note: Glass is not insurable against breakage with transport companies. We will package all orders properly to insure safe shipping but cannot guarantee against glass breakage.

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